Why do the best customers pay more?

I’m always frustrated to see my service provider offering half the rate I pay to a prospect. I would tell you that on an inbound call, virtually never would you be asked if they could look at your account and improve your situation. To get a better deal, you need to threaten cancellation of your service and then somehow, miraculously you are transferred to the “retention” group and your package improves. You should try it sometime.

I find calling the retention group is a good way of paying what is a fair market value. But the problem is this. Did you know that the average wireless carrier hears from their customer every 2 months or, 6 times a year? What an opportunity.